The primary role entails meeting and greeting customers at the designated place, transferring them to required destination, developing and maintaining positive relationship and resolving any queries / problems. Identifies and prepares for work as per customer requirements, meets and greets the customer, transfers to required destination, resolves customer complaints and queries and settles bills.

Relevant knowledge is provided in simple English with lot of illustrations keeping in view the comprehension abilities of the target audience. Extensively used for training by LN team and proved to be very effective in improving the knowledge of the participants.

Designed by ID experts to ensure effective learning through learning activities and practical work. Tested and proved in the field.

Relevant knowledge is provided in simple English with lot of illustrations keeping in view the comprehension abilities of the target audience. Extensively used for training by LN team and proved to be very effective in improving the knowledge of the participants.

Designed by ID experts to ensure effective learning through learning activities and practical work. Tested and proved in the field.

Relevant knowledge is provided in simple English with lot of illustrations keeping in view the comprehension abilities of the target audience. Extensively used for training by LN team and proved to be very effective in improving the knowledge of the participants.

Designed by ID experts to ensure effective learning through learning activities and practical work. Tested and proved in the field.

Relevant knowledge is provided in simple English with lot of illustrations keeping in view the comprehension abilities of the target audience. Extensively used for training by LN team and proved to be very effective in improving the knowledge of the participants.

Designed by ID experts to ensure effective learning through learning activities and practical work. Tested and proved in the field.

The module has four chapters. The first chapter deals with tractor operation, which covers all the aspects of tractor operation, implementation, machines and trailer. The second chapter contains all aspects of tractor maintenance. The third chapter deals with health and safety aspects. The fourth chapter includes core/generic skills and professional skills pertaining to all the three NOSs of the QP.

This participant handbook on Customer Care Executive (Repair Centre) is compliant to the National Occupational Standards (QP Ref ID – TEL/Q2200). Each unit has been explained in detail. The role of Customer Care Executive is to provide service support to customers who walk into the showroom/repair centre with their queries and complaints.

This participant handbook on Showroom Hostess is compliant to the National Occupational Standards (QP Ref ID – ASC/Q 1103). Each unit has been explained in detail. The role of Showroom Hostess is to coordinate with the front office desk and handle the customer and their queries.